We hope your order exceeds your expectations, but if for any reason you are not satisfied with your order, you should Contact us as soon as possible. We will do everything we can to put things right in a timely manner.
The proceedures we have in place, and your legal rights, will differ depending on whether you purchase plain products or have customised items.
Plain Undecorated Items
Glowe Embroidery give you 14 days to contact us about returning your plain undecorated items. The sooner you let us know the sooner we can fix things. We do ask that any items are returned unworn, in their original packaging and in a saleable condition. Some items are exempt from this law and policy for hygiene reasons if the packaging is opened at all - if in doubt please contact our team which will advise you. Should it be that the items simply do not fit or you chose the wrong colour, we will offer replacement sizes, if there is a fault with them, our friendly customer service advisors will help you.
Customised and Decorated Items
Should there be any problem with a decorated item, you need to let us know right away. Faults are to be reported within 3 days of delivery and returned to us within 10 days of delivery. There is no automatic right by law to return customised or decorated products unless the base product or decoration is faulty. It is for this reason we send digital or physical samples of decoration and offer a garment sample for your approval. You are free to change your mind at any stage in the order process, but once items have been decorated there is nothing we can do unless we are at fault. Please be absolutely sure of what you want and check all samples sent for colour match, suitability to your requirements and sizing.